Troubleshooting Guide

INDO LED luminaire Installation Common Fixes

If you’re installing or maintaining your luminaire and run into problems, here are some basic steps we recommend trying first to resolve many common problems. After following this guidance, if you are still having difficulty, please call our technical support line, direct on 02380 982039 or email info@indolighting.com

My luminaire has individual LEDs that are not operating

It is quite normal for some units not to utilise all LED positions.  Multiple chip configurations are used for a range of photometry requirements with the same lenses.

If you still feel that an individual LED is erroneously out, please call us on 02380 982022 (opt 3) to double-check. If a full investigation is required, we will ask you to return the luminaire to us using our returns form.

My product has been supplied without a photocell

Don’t worry; this is not a fault!

The INDO photocell comes pre-installed and integrated, but it’s not the distinct part that many customers expect to find when they unbox the luminaire. Our built-in photocell is a tiny component; a precision light sensor that’s inconspicuously mounted directly on the PCB (printed circuit board) and not easily identified.

All the products listed below are available with the option of a built-in photocell. This option will be specified in your original order.  The photocell is located on the circuit board, facing down at the street and, if specified, will operate automatically.

  • AIR1
  • AIR2
  • RADIUS
  • CHANCERY
  • Gear Trays
  • PLUE
  • T5UE

Important!  Please do not attempt to fit a secondary, external photocell if your units have the integrated cell option.  Doing so will invalidate your warranty

If you’re unsure whether your product should have an integrated photocell or not, please call our technical support line on +44 (0)2380 982022 (opt 3) You will need your INDO order confirmation or quotation to hand.

My luminaire isn't producing any light

Step 1 – Check the mains supply

Step 2 – Disconnect and reconnect the supply to check if the problem persists

Step 3(a) – if your unit contains an integrated photocell: Check the lens area for visible obstructions or damage. If there are no obstructions or damage, cover the integrated photocell for 90 seconds and wait for the unit to light up

Step 3(b) – if there is a third party photocell: Change out the third party photocell and cover to check if the problem persists

Step 3(c) – if the unit is group-switched: Check the switching device is working as intended

Step 4 – If step 3 does not cause the lantern to light up, a full investigation will be required. Please return the luminaire to us using our returns form.

My luminaire isn't switching off

Step 1 – Disconnect and reconnect the supply to check if the problem persists

Step 2(a) – if your unit contains an integrated photocell: Check the lens area for visible obstructions or damage.  Assuming there are no obstructions or damage, cover the integrated photocell for 90 seconds and wait for the unit to light up

Step 2(b) – if there is a third party photocell: Change out the third party photocell and cover it to check if the problem persists

Step 2(c) – Or, if the unit is group switched: Check the switching device is working as intended

Step 3 – If step 2 does not return the unit to normal behaviour, a full investigation will be required. Please return the luminaire to us using our returns form.

My luminaire turns on and off at the wrong time

Step 1 – Check the product code to ensure the switching and dimming regime is correct and matches the product specified on your order confirmation.

Step 2 – Disconnect and reconnect the supply to check if the problem persists

Step 3(a) – if there is an integrated photocell: Move to step 4

Step 3(b) – if there is a third party photocell: Change out the third party photocell and cover it to check if the problem persists

Step 3(c) – if the unit is group switched: Check the switching device is working as intended

Step 4 – If step 3 does not return the unit to normal behaviour, a full investigation will be required. Please return the luminaire to us using our returns form.

My luminaire appears too bright or too dim

Step 1 – Check the product code to ensure the switching and dimming regime is correct and matches the product specified on your order confirmation.

Step 2 – Disconnect and reconnect the supply to check if the problem persists

Step 3(a) – if there is an integrated photocell: Move to step 4

Step 3(b) – if there is a third party photocell: Change out the third party photocell and cover it to check if the problem persists

Step 3(c) – if the unit is group switched: Check the switching device is working as intended

Step 4 – If step 3 does not return the unit to normal behaviour, a full investigation will be required. Please return the luminaire to us using our returns form.

My luminaire turns on and off at the wrong time

Step 1 – Disconnect and reconnect the supply to check if the problem persists

Step 2 – Check the wattage on the internal product label, this should match the wattage on our order confirmation

Step 3 – Check the wattage of the unit installed using a power meter – again, this should match the wattage on our order confirmation

Step 4 – If the values don’t match, or if the unit is noticeably dimmer than other units of the same power level, a full investigation will be required. Please return the luminaire to us using our returns form.